LEGAL NOTICE:


Please view our Terms and Conditions carefully. These Terms and Conditions govern DUPGO.COM’s policy of services. By purchasing our products or requesting our services you agree to be bound by these Terms and Conditions and to any additional guidelines, restrictions, or rules that may be posted in connection with specific sections or services offer on this Site. All such additional posted guidelines, restrictions, or rules are hereby incorporated by reference into these Terms and Conditions.

 

 

 
DUPGO.COM reserves the right to apply and make changes to prices, colors, materials, specifications and quantities to this Site and to our policies of these Terms and Conditions at any time without prior given notice or obligation. You should review these Terms of Use each time you visit this Site.

 

 

 
COPYRIGHT:

Copyright (c) 2007-2014 DUPGO.COM: All rights are reserved. It is prohibited to copy or republish any of the materials contained on the DUPGO.COM web site.

 

 

 

COPYRIGHTS AND TRADEMARKS:

You are solely responsible for your use of CD/DVD Content in combination with any other images, graphics, text or other materials you incorporate into your Products. You agree that you will not include any text, image, design, trademark, service mark, or any copyrighted work of any third party in your Products unless you have obtained the appropriate authorizations from the owners. You warrant that your Products do not infringe upon any rights of any third party, including copyright, trademark, right of publicity or privacy, and will not libel or defame any third party, and that you have all required rights or permissions necessary to incorporate third party material into your Products. By placing an order on with any of our Sales Managers, you warrant that you have all necessary permission, right and authority to place the order and you authorize DUPGO.COM to proceed with your order to produce the Products on your behalf.

 

 

 
PAYMENT TERMS:
DUPGO.COM accepts cash, check, money order, American Express, Discover, MasterCard, and Visa.

All rush order and small duplication run requires Full Payment before any order can be process and activated. Replication and duplication orders requires Full Payment to activate and process. All DUPGO.COM's products (promotional products) and services (audio editing & recording, graphic designing & artwork-layout, printing, tape conversions & transfers and video editing & raw recording) listed on this site requires Full Payment before any process to your order. DUPGO.COM does not provide credit application for credit to companies, individuals or organizations. 

 
 
 
CUSTOMER CONTENT:

All information, data, text, photographs, graphics, messages and any other materials ("Content") are the sole responsibility of the person (client/customer) that produced such Content. You’re responsible for all content that you (client/customer) send and provide us to print on any of the products we offer. You agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not provide and send, post or otherwise transmit any content that contains indecent, anything unlawful, or any content that infringes the intellectual property rights or other proprietary rights of DUPGO.COM or any third party.

 

DUPGO.COM does not control the content posted by customers and does not guarantee the accuracy, integrity or quality of the content. Under no circumstances will DUPGO.COM be liable to you in any way for any content you may be exposed to that you may find offensive, indecent or objectionable.

 

You acknowledge that DUPGO.COM and its designees shall have the right (but not the obligation) in their sole discretion to remove content that violates the terms of service or may otherwise be objectionable. DUPGO.COM may preserve content and may also disclose content if required to do so by law or in the case that such disclosure is necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of DUPGO.COM' its users and the public.

 

 

 

DESIGN FILES:

DUPGO.COM will only provide design files at 72 DPI (low resolution) with a jpeg format. If you would like to purchase higher resolution designed files or with a format requested, please contact info@dupgo.com for a quote.

  

 

 

CUSTOMER SUBMITTED ARTWORK:

All artwork or designs and images must be provided in CMYK format and with a minimum resolution of 300 DPI as a jpeg format. DUPGO.COM is not responsible for any color changes that occur in conversions from RGB to CMYK color modes. DUPGO.COM is also not responsible for images printed as fuzzy, distorted or pixilated due to customer provided artwork.

 

 

 

PROOFING & MATCHING:

All print jobs require customer approval of the final artwork and job specification sheet. Once an order has been placed, final artwork proofs and a job specification sheet will be sent to customers via email. Customers are responsible for reviewing all details mentioned in the specification sheet, including but not limited to, delivery dates and or production speed, and confirm that all of the customer requirements have been accurately noted. DUPGO.COM is not liable for any specifications and requirements beyond what are noted in the final specification sheet. In addition, it is the responsibility of the customer to review the final artwork proof as proofreading is the responsibility of the customer. Due to the multiple ways that files are prepared, unplanned changes can occur. What is shown on the final proof represents what will be printed. DUPGO.COM strongly recommends that the proof be printed out at 100% to check actual position, spelling, and other design elements. DUPGO.COM will not be responsible for any design or spelling issues that are not identified by the customer and communicated to DUPGO.COM immediately. Upon approval, the design file and job specifications will be forwarded to the production department and printed as is.

DUPGO.COM is not liable for color matching or ink density on screen proofs approved by the customers. Screen proofs predict design layout, text accuracy, image proportion and placement, but not color or density. DUPGO.COM will try to match the gradient density of each color in duo-tone. DUPGO.COM is not liable for the final appearance of a duo-tone unless the customer orders a color match proof. In addition, application of lamination may effect or change the appearance of the printed colors. DUPGO.COM is not liable for the final color appearance of a laminated product(s).

 

 

 

CUSTOMER IS RESPONSIBLE FOR PROOF AND LAYOUT APPROVAL PRIOR TO THE PRINTING: 
DUPGO.COM is NOT LIABLE for errors in a printed product caused by any of the following:

1) Graphics Orientation or Placement and Incorrect Font Usage.

2) Spelling, Grammatical and Punctuation Errors.

3) Wrong Die-cuts, slits or Incorrect and Missing Folds.

4) Finished Product Size.

COLOR ACCURACY AND HARDCOPY PROOFS

 

DUPGO.COM will reproduce color from submitted print-ready files as closely as possible. However, DUPGO.COM cannot guarantee color match and color density because of limitations in the printing processes, different properties of various printing surfaces, as well as neighboring image ink requirements. The accuracy of color reproductions is guaranteed to be within 90% of the final proof you approved. Please note that DUPGO.COM can only guarantee color reproduction for your print-ready files if you order a hardcopy proof for an additional charge. Please note that DUPGO.COM is not responsible for color variations between submitted print-ready images and the actual artwork or product they represent.

 

 

 

INDEMNITY:

You agree that you shall indemnify and defend DUPGO.COM and all parties from whom DUPGO.COM has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms and Conditions or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products that was not part of the standard Site Content.

 

 

 
ORDER CANCELLATION:

DUPGO.COM will cancel your order prior to printing/shipping. However, if your ordered item has been shipped then it cannot be cancelled. Orders may be cancelable during the various production stages but cancellation charges will apply. The Sales Manager assigned to will inform you of any cancellation charges.

 

1)       Orders are place by Sales Manager.

2)       Orders are work-on in our designing department.

3)       Orders are sent to the press.

4)       Orders are collected by the shipping firm and shipped.

 

All orders are cancelable before stage 2. If an order is cancelled in stage 1, you will be charged $15 plus 5% of the total amount to cover payment processing, bank charges and to cover our design department fees. For orders cancelled in stage 2, 20% of the total order amount is deducted as cancellation fees to cover our design department's charges. After an order enters stage 3, we can still try to cancel the order but we cannot guarantee order cancellation. However, if the order is still in stage 3, and the user wants to have it cancelled, at least 50% of the total order amount is deducted to cover expenses. Once an order reaches stage 4, it cannot be cancelled.

 

 

 

DESIGN ORDERS:

No Refunds are issued for any design services orders, once an order has been placed successfully.

 

 

 

RETURNS AND REFUNDS:

As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order.

No Refunds or Credits.

The customer must notify DUPGO.COM within 3 business days of order acceptance of any defects discovered in the ordered product.  In order to receive replacement, the customer must return the entire received product within 10 days (at their own expense) from the time when the ordered product delivery was taken.

All charges related to expedite printing and shipping are NOT REFUNDABLE, including for those orders that are returned for any reason.

 

 

 

ORDER SHIPPING AND DELIVERY:

DUPGO.COM offers the following shipping options when placing an order

STANDARD (Shipping Time NOT GUARANTEED):

Shipping within 48 contiguous states.

Usually Ships within 10 to 14 business days after final proof approval.

Shipping time for Standard Service is not guaranteed.

 

PRIORITY - Guaranteed to ship within 8 business days:

Shipping included within 48 contiguous states.

Products will be shipped within 8 business days after final proof approval

 

EXPRESS - Guaranteed to ship within 6 business days

Shipping included within 48 contiguous states.

Products will be shipped within 6-business day after final proof approval

 

In all cases, final proof approval must be received by 11:00 AM EST otherwise one business day will be added to the shipping times.

 

Although DUPGO.COM will always act to print and ship orders in a timely manner, in no case shall DUPGO.COM be liable for any consequential or damages resulting from any delay in shipment or delivery.

 

All DUPGO.COM customers agree not to hold DUPGO.COM liable for delays in shipments caused by bad weather, shipping company delays, customs issues or any other circumstances beyond DUPGO.COM’s direct control.

 

In case of delay due to technical problems due to equipment failure during the printing process, expedited charges will be refunded. Orders cannot be cancelled due to delay in the printing process.

 

Local deliveries are decided by DUPGO.COM according to Sales Manager’s schedule of errands and other deliveries of that week.  Up to 80 miles and no further from DUPGO.COM's physical address in any direction for local deliveries. DUPGO.COM will not make any special arrangements for any circumstances to meet with customers to receive delivery other than the customer’s (commercial or residents) shipping address listed on the order/invoice. A sur-charge will be applied for local deliveries.
 

 

 
DAMAGED AND LOST PACKAGES:

Lost or damaged claims can only be filed for shipments after 30 days from package shipment. DUPGO.COM is not responsible for 3rd party shipping errors, omissions or damaged shipments.

 

Seldom order shipment may have slightly fewer pieces when ordered. Printing trade standards allow for slight underage or overages. Therefore, if exact quantity is needed, please order in excess of the quantity needed.

 

 Additional shipping and handling charges will be assessed for packages that have to be reshipped due to the fact that a customer submitting an error on the shipping addresses.

 

 

 
DISCLAIMER OF WARRANTY:

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT OPERATION OF THE SITE MAY NOT BE UNINTERRUPTED OR ERROR FREE. REFERENCES AND LINKS TO PRODUCTS OR SERVICES OF INDEPENDENT COMPANIES MAY APPEAR ON THE SITE. THESE REFERENCES AND LINKS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

 
 

 

LIMITATION OF LIABILITY:

IN NO EVENT SHALL DUPGO.COM OR ITS LICENSORS, SUPPLIERS, OR VENDORS, THEIR OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR FOR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA, OR PROFITS, WHETHER OR NOT DUPGO.COM HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGE, ARISING OUT OF OR IN CONNECTION

OF FAILURE TO PROVIDE PRODUCTS OR SERVICES THAT YOU ORDER FROM DUPGO.COM OR ITS AFFILIATES, INCLUDING WITHOUT LIMITATION, DAMAGES ARISING FROM MISTAKE, OMISSION, VIRUS, DELAY, OR INTERRUPTION OF SERVICE. IN NO EVENT SHALL DUPGO.COM BE LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR
CONSEQUENCES ARISING FROM OR RELATED TO YOUR INAPPROPRIATE OR UNAUTHORIZED USE OF THIS SITE OR ITS CONTENT.
 

 

Corp. Main Office and Mailing Address:

Dupgo
7020 Kennedy Blvd     

North Bergen, NJ 07047

 

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Dupgo is not responsible for typographic errors or product specification inaccuracies posted on the website. Prices are subject to change without notice.
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